Our quality management system is certified to ISO 9001:2008 standards. We are committed to the Quality Management System and to its continual improvement.

The management of ABA Enterprises is committed to ensure that the company operates this standard and constantly strives to seek improvements to all processes.

ABA Enterprises recognizes the importance that the quality of our service has to the future of our business. Quality is a degree of excellence, which is ever changing. Every member of staff is involved in managing how we can improve today, tomorrow and long in to the future.

From the smallest project to the largest contract, quality is our passport to customer satisfaction and to our future business.

“Quality defines the standards of excellence we build into every structure and every relationship.”

ABA Enterprises services meet the Client’s requirements and conform to the relevant regulations, codes and specifications,

Management is totally committed to providing product and services of the highest quality standards.

 

The aim of our quality management system is to ensure that:

  • We deliver a quality service to maintain excellent customer relations.
  • Customer satisfaction remains inherent to our business.
  • Our customer’s requirements have been fully understood and met.
  • All work is carried out consistently to a defined standard.
  • We have the skills and resources to fulfill our customer requirements.
  • Our staff is fully trained and involved in quality improvement.
  • We strive to continuously improve our systems and procedures.
  • We only use services that meet our own quality assurance standards.
  • A professional approach to customer interface is maintained at all times.

 

  • Regularly review quality system to ensure continual improvement with the aid of jobs process sheets, waste management forms etc.
  • Measure and improve company performance through the development of Key Performance Indicators (KPI’s).
  • Ensure all employees are aware of their responsibilities within the Quality Assurance Policy.
  • Promote team work at all levels.
  • Provide resources and training necessary to ensure employees meet the required level of quality and performance to maintain a high standard of workmanship.
  • Carry out regular appraisals with employees to encourage a committed and motivated workforce to produce the highest level of service to our customer.
  • Ensure Health & Safety Policy is implemented at all times with risk assessments and method statements produced where required.
  • Setting and monitoring Targets & Objectives.
  • Reduce incidents and customers complaints.
  • Be responsible and accountable for the quality of service and quality of work.

 

ABA Enterprises is totally committed to this statement which complies with the requirements of ISO 9001:2008 and is understood and implemented and will be reviewed at regular intervals.

It is the aim of the company to continually strive for quality improvement in all activities, in order to maintain a competitive advantage.